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IMPORTANT: T&C's apply to all offers advertised. See website for full T&C.

CMA Puts Gambling Industry under Spotlight

There is no doubt that wagering requirements can be a little confusing – but it has come to the attention of the Competition and Markets Authority that not all operators are making it as simple for players as they could be.

An inquiry has just been launched to assess whether the customers at online gambling sites are being treated fairly, and the industry is now fully co-operating with their investigation.

There have been some sites such as those operated by Cozy Games that have come under fire in the past for their withdrawal specifications, so it could be that after the CMA assesses the situation, that they need to change their ways.

There was a report made by the BBC that the CMA have found that players on some sites have found it hard to actually be able to cash out the winnings that they are expecting which is what is causing some concern. The Senior Director for Consumer Enforcement Nisha Arora stated, that although there is no doubt that gambling is a risk, it should never be a con.

She further commented that there has been an increasing number of complaints from users who have signed up to an operator that actually, they have very little chance of winning due to the terms and conditions being overly complex.

The Gambling Commissions Chief Executive Sarah Harrison commented that the consumer should never feel that they have been conned due to terms and conditions that they haven’t understood, and again although gambling is a risk – the player needs to know that if they do win, they are able to withdraw winnings as per the advertised promotion.

Although we feel that most bingo sites will pass the scrutiny of the CMA investigation when it comes to terms and conditions, there will be some who will likely be making changes fairly soon.